Our products are GST inclusive. Products are sold on MRP only.
Coupons are applicable on specific products and not across all categories. Please check if your orders are eligible for the coupon. For more assistance email us at admin@Chicksum.com
Please email at admin@Chicksum.com
Yes, you will be able to order more than one of the same item. You would need to change the numerical quantity number at the product or check out page.
Free Delivery is available on and an above Bill Value of INR 300. Delivery charges are extra for any bill value less than INR 300, offers and coupons will be applicable on the MRP price not on Delivery charges.
Please check your orders before placing them, items cannot be changed once the order has been placed. However, orders can be cancelled within the first 5 minutes after the order is placed.
If you didn’t receive email after placing an order, please call us at 77730 09987 between 10 a.m. to 6p.m except Sundays & any holidays.
Please check your spam or junk folder in your inbox. Also, make sure you have entered the correct email id.
Your items will be in your cart unless you remove them or the items go out-of-stock. Make sure you are logged in your Total account, your name will appear on top and there you can manage your orders.
Yes, registering is mandatory. Make sure you register with Google/Mobile no to place an order successfully.
Make sure to check the products at the time of delivery and if found unsatisfactory ask for a return or refund at the time of delivery. Please note that once products are delivered successfully, one cannot return or ask for refund.
If products are found unsatisfactory at the time of delivery, we will initiate refund within 15 working days.
If you have cancelled an order or the order has not been delivered to you and you have already paid for the same, a refund will be initiated within 5 working days.
Currently we are only delivering orders in Kolkata, west Bengal.
You can place your order on www.totalfoods.in
For cash on delivery please check the products at the time of delivery and if found unsatisfactory please don’t accept the items and ask for fresh products. We will not allow return or refund once products are delivered successfully.
Try forgot password option at the time of login. We will send an account recovery link to your email.
We are sorry for the inconvenience caused. You can email it to us at info@totalfoods.in or contact our customer care unit on 18002122102 between 10 a.m to 6p.m except Sundays & any holidays
Yes, we offer bulk orders as well. Kindly email us your requirements at info@totalfoods.in or call us at 18002122102 between 10 a.m to 6p.m except Sundays & any holidays
No, you cannot apply more than one coupon on a single order. We allow only one coupon to a single order.
A frozen meat is kept in a frozen atmosphere in a temperature of -18⁰ C .Fresh chilled chicken is kept in a cold atmosphere of 0 to -4⁰ C
Make sure to read the thawing and cooking instructions on the back of Frozen chicken packs. We recommend cooking properly after thawing.
Yes, fry the marinades well and read the cooking instructions on the back of the packs.
Currently we don’t have the live tracking option. We are working to offer it soon.
If charges are deducted in case of a payment failure, refund will be initiated through vendor payment gateway. For more details call our customer care no. during official hours.
Prices shown on the website are for reference purpose only. Bill value may differ during the checkout process; the final bill value is based on the actual net weight of the chosen products.
Total chicken is Halal certified. Our products are carefully sourced, handled, processed and stored with utmost care and hygiene. Our chicken is supple, tender, fresh and juicy. We promise to deliver great taste and value with each of our products. With Total products you only get the best chicken and eggs.
If a customer has placed an order via phone call, in that case the order can be picked from his/her nearest Total outlet. Orders placed on the website cannot be self-picked, our delivery agent will drop them off to your door step.
No, our meat does not have any growth promoting hormones, and most of our products are antibiotics free.
Yes, Total products are Halal Certified.
The shelf life of Total chilled chicken is 3 Days and for Frozen Total chicken packs, it is 12 Months.
Yes, cash on delivery is available. You pay for you order at the time of delivery at your doorstep.
There’s no minimum order. However we charge a minimum delivery fee with orders below INR 300.
Make sure to check the pincode eligibility on the product/checkout page when visiting the website. If we are unable to deliver at your location we will inform you before check out.
Current offers will be listed on the product page or you can check the coupon section at the time of checkout.
Yes, we have Total exclusive stores across Kolkata, please check the store locator on our website to know about your nearest Total store.
Our products are available in all major modern retail stores across India, Total exclusive stores and on Total website.
Orders placed before 6 p.m. can be delivered to you on the same day unless specified otherwise.
Yes, due to non -availability of ingredients or products / items or nonavaila biliry of home delivery facility, due to unavoidable circumstances company can cancel the order.
If products are found unsatisfactory at the time of delivery, customers can return the orders. Once delivered successfully orders cannot be returned.
No, if products are delivered successfully, products cannot be returned. Partially or fully used products cannot be retumed or replaced.
No, delivery charges are extra. We will refund the product value amount
Yes, we will send order confirmation text message and email to your registered mobile no. and e-mail id once an order is placed.
Payment can be made by Cash / Debit or Credit Card / Net Banking / Mobile Wallet
Company at its sole discretion may issue discount coupon from time to time.
We are sorry to hear that You can reach out to us at e-mail us at admin@Chicksum.com
Order placed on any day between 8:00 A.M. to 6:00 P.M. shall be delivered on the same day. Any order placed after 6:00 PM. shall be delivered on the next working day of the store. If the immediate next working day is holiday for any reason, delivery will be done on the first working day after the order was placed. Delivery may be delayed in case of unavoidable circumstance, such as strike, unforeseen events etc.
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